Refund and Returns Policy Overview
This Refund and Returns Policy explains how Sierra Blue Coffee Roasters handles returns, refunds, damaged orders, exchanges, and eligible merchandise.
At Sierra Blue Coffee Roasters, we want every order to arrive correctly and in good condition. Because coffee is a food product, all coffee sales are final except when an order arrives damaged, defective, incorrect, or otherwise requires a remedy under applicable law. If there is a problem with your coffee order, please contact us promptly with your order number and, when helpful, photos of the issue.
You may return unused, non-food merchandise within 30 days of delivery. Keep the item in its original condition and packaging, and include proof of purchase. Return shipping costs are the customer’s responsibility unless the return is the result of our error or a defective item.
Gift cards are generally non-refundable, except where redemption or refund is required by law.
How to Request a Return
Before returning any eligible merchandise, please contact Sierra Blue Coffee Roasters at sales@sierrabluecoffee.com with your order number and the reason for the return. Please include proof of purchase. We may also request photos when an item arrives damaged, defective, or incorrect.
Please do not send merchandise back without contacting us first. We may deny a full refund or issue only a partial refund if the customer used or damaged the merchandise after delivery, if parts are missing, or if the item is no longer in its original condition. We will apply any remedy required by law.
Refunds
Once we receive and inspect an eligible return, we will email you with our refund decision. We will send approved refunds to the original payment method.
Please allow several business days for the refund to appear after we process it. Processing times can vary depending on your bank, credit card company, or payment provider.
If you have not received an approved refund after a reasonable processing period, please contact us at sales@sierrabluecoffee.com.
Sale items
We apply the same return eligibility requirements to sale and promotional merchandise. A discounted price does not affect our responsibility to address items that arrive damaged, defective, or incorrect.
Exchanges
We will replace eligible merchandise that arrives damaged, defective, or incorrect. If you need a replacement, please contact us at sales@sierrabluecoffee.com with your order number and, when applicable, photos of the issue. Please do not return an item until we have provided return instructions.
Gifts
Eligible merchandise purchased as a gift is subject to the same return requirements described in this policy. We generally send refunds to the payment method that the purchaser originally used. If you received an eligible item as a gift and need assistance, contact us and we will explain the available options.
Return Shipping
Please contact Sierra Blue Coffee Roasters before mailing any return. We will provide the appropriate return instructions and shipping address.
If you return eligible non-food merchandise for a reason other than damage, defect, or our error, you are responsible for return shipping costs. Original shipping charges are generally non-refundable. Original shipping charges are generally non-refundable.
If an item arrives damaged, defective, or incorrect, contact us before returning it. We will provide instructions for resolving the issue and, when appropriate, returning the merchandise at our expense.
For higher-value returns, use a trackable shipping service and keep your shipping receipt until we complete the return.
Need help?
For questions about refunds, returns, exchanges, damaged shipments, or incorrect orders, please contact Sierra Blue Coffee Roasters or email us at sales@sierrabluecoffee.com.